Right of withdrawal & returns
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
Exercising the Right of Withdrawal
To exercise your right of withdrawal, please contact us via our website or by email: support@montessorilernwelv.com. We will process your request within 24–48 hours and inform you of the next steps.
Please include the following information in your message:
- Order Number
- Customer Name
- Reason for Return
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for any additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days after receipt of your notice of withdrawal. The refund will be made using the same payment method you used for the original transaction.
Return
The customer is required to return the goods after receiving them. Please send the goods to the following address:
No. 73, Shang Ban, Yao Shi Village, Lianhua Town, Tong’an District, Xiamen, China
Note: We are currently setting up a European warehouse in Germany. Once it is available, returns from Europe can be sent directly to the German address.
Return Shipping Costs
1. Products Without Defects
If you return the goods for subjective reasons (e.g., you do not like the product), you must cover the return shipping costs yourself.
2. Defective Products
In the event of verified quality issues, we will cover the return shipping costs. Please report such cases to our customer service in advance at support@montessorilernwelv.com
Notice Regarding Compensation for Loss in Value
You are only liable for any loss in value of the goods if this loss is attributable to handling that was not necessary to inspect the condition, properties, and functionality of the goods.
Packaging
Please ensure that the goods are packaged securely and in a manner suitable for transport to prevent damage during return shipping.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply if you are acting as a business or placing the order in the course of commercial or self-employed professional activity.